WP Engine Tracker: Automattic launch, disputes and customer feedback

Article image WP Engine Tracker: Automattic launch, disputes and customer feedback
Article image WP Engine Tracker: Automattic launch, disputes and customer feedback
Publication date:21.10.2025
Blog category: Web Technology News

Automattic recently launched a new site called WP Engine Tracker, which draws attention to the number of customers who have left WP Engine hosting for other providers. The site contains a searchable database of websites hosted on WP Engine, which can also be downloaded in CSV format. The main purpose of the site is to show how users prefer other hosting over WP Engine.

"The beauty of open source software is that anyone can access the data at a granular level because all the information is publicly available. This data showed that since the lawsuit was filed by WP Engine, who said they had no official relationship with WordPress and drew more attention to the company's poor service, changes to the core WordPress software, a growing and confusing pricing system, and repeated outages - their customers have left their platform for other hosting providers. WP Engine has always had access to the WordPress software and plugins available on WordPress.org just like anyone else.” - said a representative of Automattic.

🚀 The website is the latest episode in a dispute initiated by Matt Mullenweg, co-founder of WordPress and CEO of Automattic, who claims that WP Engine's contribution to the development of WordPress is insufficient. WordPress is powered by contributions and sponsorships from volunteers, businesses and individuals who benefit from the platform. The basic principle is that the more everyone contributes, the more the whole community benefits, thereby strengthening WordPress' position as the most popular content management system.

  • 📌 WP Engine Tracker aims to track websites that have left WP Engine.
  • 📌 Automattic, a WordPress development company, is the developer of the WP Engine Tracker site.
  • 📌 The site has become the object of criticism from users.

Frequently asked questions

What is WP Engine Tracker?
This is a website created by Automattic that tracks websites migrating from WP Engine hosting.
Who created WP Engine Tracker?
The site was created by Automattic, a WordPress development company.
Why has WP Engine Tracker garnered criticism?
Users have expressed displeasure with the way Automattic is using the site to further their commercial interests to the detriment of WP Engine.
🧩 Summary: Automattic's launch of the WP Engine Tracker site has sparked a lot of debate, especially regarding the ethics of such an approach to competition. It is important to understand that the openness of data in the open source industry allows such actions, but this does not necessarily mean that they are ethically justified. This opens up a debate about how companies in the open source industry should behave and what the limits of competition are.
🧠 My thoughts: I think Automattic could have chosen a more diplomatic way to resolve their disagreements with WP Engine. While they have the right to use available data, launching an entire site to highlight a competitor's weaknesses could be perceived as hostile behavior. Ideally, open source is about cooperation and mutual support, not about mutual attacks.